ADDITIONAL KEY SHIPPING INFORMATION: Delivery delays can occasionally occur. Delays because of COVID-19, holidays, unforeseen weather, tools, machine or vehicle malfunctions, acts of god, etc. are the sole responsibility of the shipping service. All claims by the customer are to be brought to their attention.

Please click here to submit a claim via FEDEX.

Please click here to submit a claim for USPS.

Shipment to P.O. boxes or APO/FPO addresses: Royale USA ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you do not receive a confirmation, please contact our customer service department.

Customs, Duties and Taxes: Royale USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Hair products that don't have Refund policy on all goods only exchange

Thank you for considering purchasing products from our online store. Below is our policy regarding purchases of hair flat irons, curly irons, and hair products:

Refund Policy: We do not offer refunds on any of our products. If you are not satisfied with your purchase, you may exchange the product for an item of equal or lesser value within 30 days of purchase. Please note that any shipping costs associated with the exchange are the responsibility of the customer.

Damaged or Defective Products: If the product you receive is damaged or defective, please contact us within 7 days of receiving your order. We will gladly exchange the product for a new one or offer a refund.

Cancellation Policy: If you wish to cancel your order, you must do so before the item is shipped. Once an item has been shipped, it cannot be canceled.

Shipping Policy: We offer free shipping on all orders over $50. For orders under $50, shipping costs will be calculated based on the weight of the order and the shipping destination. We strive to process and ship all orders within 1-2 business days, but please note that shipping times may vary depending on your location.

Privacy Policy: We take your privacy seriously and will never share your personal information with third parties. All information you provide to us during the ordering process will be kept confidential and used only for the purpose of fulfilling your order.

By making a purchase from our online store, you agree to these policies. If you have any questions or concerns, please don't hesitate to contact us. We appreciate your business and look forward to serving you.

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